Our warehouse and headquarters are in Montreal, Quebec, Canada and this is where your order will ship from.
Medimasks is a proudly Canadian company serving all of Canada. We are not currently offering international shipping, however feel free to contact us at care@medimasks.ca for special inquiries.
We do not ship to PO Boxes; please email us at care@medimasks.ca to find a work-around.
We are currently offering free ground shipping to lower Canada on all mask orders over $100, but this offer may not last forever. Orders that don’t qualify for free shipping will be subject to $14.99 delivery fee. Unfortunately, customers in the Yukon, Northwest Territories and Nunavut do not qualify for free shipping; please contact us at care@medimasks.ca for competitive shipping rates. Additional transit time may be required.
We don’t offer curbside local pickup. However, if you have an emergency, please contact us at care@medimasks.ca and we will do our utmost to accommodate your request.
Face masks and respirators are non-refundable and non-returnable. If you received the wrong item and would like an exchange, we require a photo of the items you received before processing the return merchandise authorization (RMA). Please email care@medimasks.ca and mention “wrong item”, or “defective item” in the subject. RMA may require a return of the item(s).
